Please tell us immediately if your policy does not meet your requirements. If you cancel within 14 days of when you purchased the policy or the date you get the policy documents, whichever is the latest date, and you have not travelled, no claims have been made, and you do not intend to make a claim, we will give you a full refund.
Following this 14-day period, you continue to have the right to cancel your policy at any time; however, depending on the type of policy, the following refund terms will apply:
• For single trip policies, we will refund 65% of the premium paid, as long as you have not travelled, made a claim, and do not intend to make a claim.
• For annual multi trip policies, we will refund a portion of the premium depending on how many complete months are left on your policy, as long as you are not on a trip at the time the policy is cancelled, and have not made a claim since the policy was issued or renewed and do not intend to make a claim.
Should you wish to make any amendments to your cover please contact us via our Live Chat Team. Our Live Chat opening hours are Monday to Friday 09.00 – 17.00, excluding Bank Holidays.
We may cancel your policy by giving you 14 days’ notice by registered post to your last known address. If this happens, we will not refund you any of the cost of your insurance policy.
If you are cancelling your policy because your travel plans have changed or been cancelled, you may be able to make a cancellation claim instead of cancelling your policy. Please note once your policy is cancelled you will no longer be able to make a claim.
Once your policy has been cancelled your cover will end and you will not be able to make a claim.
Speak to one of our agents via the 'Chat with us' button, email esureservice@hoodtravel.co.uk or call us on 0345 600 3950. We're here Monday to Friday, 9am to 5pm, excluding Bank Holidays.
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