Esure travel insurance

Cancelling or amending your policy

Please tell us immediately if your policy does not meet your requirements. If you cancel within 14 days of the receipt of your documentation and you have not started a trip or made or intend to make a claim, we will give you a full refund. Following this 14 day period, you continue to have the right to cancel your policy at any time by contacting us.

Your right to cancel during a cooling off period does not apply to single trip policies where the insured journey ends within one month of the policy purchase date. If you cancel such a policy, you may not be entitled to any refund.

If the notice of cancellation is received outside of the 14 day cooling-off period no premium will be refunded. However, discretion may be exercised in exceptional circumstances such as bereavement or a change to your policy resulting in us declining to cover your medical conditions.

Should you wish to make any amendments to your cover please contact us via our Live chat Team. Our Live chat opening hours are Monday to Friday 09.00 – 17.00.

We may cancel your policy by giving you 14 days’ notice in writing. If this happens we will refund the premium you have paid for the rest of the policy period.

Once your policy has been cancelled your cover will end and you will not be able to make a claim.

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