Esure travel insurance

Cancelling or amending your policy

Please tell us immediately if your policy does not meet your requirements. If you cancel within 14 days of the receipt of your documentation and you have not made a trip or a claim, we will give you a full refund.

Following this 14-day period, you continue to have the right to cancel your policy at any time by contacting us.

If you find that the terms and conditions do not meet your requirements and that you no longer wish to have the policy, we will refund your premium in full provided you contact us within 14 days of having paid your premium, and you have not travelled or claimed, or intend to claim, on the policy.

What we will do if you ask us to cancel the policy more than 14 days after you have paid the premium

  • We will consider a partial refund of your premium should you wish to cancel your policy outside of the 14-day cooling off period provided you have not travelled or claimed, or intend to make a claim, on the policy.
  • For single trip policies - we will refund 50% of the policy premium paid.
  • For multi-trip policies - we will refund 1/12th of the total policy premium you have paid, for each full calendar month remaining on the policy from the date of cancellation.

Should you wish to make any amendments to your cover please contact us via our Live chat Team. Our Live chat opening hours are Monday to Friday 09:00 – 17:00.

We may cancel your policy by giving you 14 days’ notice. If this happens, we will refund the premium you have paid for the rest of the insurance period.

Please note once your policy has been cancelled your cover will end and you will not be able to make a claim.

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